JOSEPH B. JANIDLO, IV
Mobile: (859) 379-9484
Email: Joseph@jbj4.com
Dear Hiring Manager,
I am excited to apply for the Senior Account Manager – Commercial Lines position with IOA. With over seven years of insurance experience managing books of 600+ accounts across health, life, and commercial lines, I bring a proven ability to combine technical expertise with strong client relationships and team leadership.
In my recent role with HUB International, I directed daily workflows, oversaw policy renewals and expirations, and resolved complex billing and claims issues while maintaining audit-ready compliance. I also launched a Life Insurance division, expanding offerings and strengthening client retention. Earlier roles at Bankers Life and Nü Life Healthcare provided me with hands-on experience training and mentoring agents, coordinating high-volume renewals, and ensuring data accuracy across multiple carrier and AMS platforms.
I am drawn to IOA’s reputation for integrity, client service, and team collaboration. I am confident that my ability to manage accounts strategically, guide workflows, and deliver proactive service aligns with IOA’s mission to provide best-in-class solutions for clients.
Thank you for your time and consideration. I would welcome the opportunity to discuss how my experience and dedication can contribute to the continued growth and success of IOA.
ACCOUNT MANAGER — COMMERCIAL & PERSONAL LINES
Licensed Health & Life Insurance Broker | Actively Pursuing Property & Casualty License
Insurance professional with 7+ years’ experience across commercial and personal lines, managing large books of business, directing account workflows, and delivering client-focused solutions. Proven ability to lead account teams, resolve complex service issues, and ensure retention through technical coverage analysis and renewal strategy. Recognized for strengthening compliance, improving operational efficiency, and expanding offerings across multiple carriers. Licensed in 12 states for Health & Life; actively pursuing P&C license.
CORE COMPETENCIES
- Book of Business Oversight (600+ Active Accounts)
- Team Leadership & Workflow Direction
- Policy Administration, Renewals & Expirations
- Coverage Analysis & Risk Evaluation
- Billing Resolution & Claims Coordination
- Compliance, Audit-Ready Documentation
- CRM / AMS Data Accuracy (RSM, Sunfire, Benefit Point, Carrier Portals)
- Client Retention, Service Excellence & Cross-Team Communication
PROFESSIONAL EXPERIENCE
Health Insurance Associate – HUB International Heartland
Cincinnati, OH | Feb 2025 – Aug 2025
- Managed a book of 600+ active accounts, overseeing renewals, expirations, and client retention across multiple lines.
- Directed daily workflows and collaborated with account teams to resolve complex service issues.
- Delivered technical coverage analysis, billing support, and claims coordination.
- Redesigned processes to improve CRM/AMS data accuracy and compliance readiness.
- Launched a Life Insurance division, expanding offerings and strengthening client relationships.
Insurance Agent and Medicare Specialist – Bankers Life
Harrisburg, PA | 2024 – 2025
- Supported two sales teams during high-volume enrollment periods, coordinating outreach and administrative workflows.
- Managed client servicing across multiple carriers, including billing, claims, and policy changes.
- Ensured accuracy across CRM and carrier systems, monitoring renewals and expirations.
Insurance Broker – Nü Life Healthcare (Real Senior Management)
Mechanicsburg, PA | 2023 – 2024
- Trained and mentored new agents on compliance, documentation accuracy, and service standards.
- Monitored suspense items and implemented accountability measures to ensure timely client servicing.
- Achieved national recognition for client retention and service excellence.
Insurance Policy Auditor – Pennsylvania Department of the Treasury
Harrisburg, PA | 2022 – 2023
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Charged with the auditing of over 6,000 insurance policies, in the Bureau of Unclaimed Property’s vault, verifying status, coverage, and beneficiaries.
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Coordinated with carriers to correct records and ensure accurate reporting of policy assets.
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Produced and maintained 55+ internal reports, meeting strict audit and compliance standards under tight deadlines.
EDUCATION & CREDENTIALS
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Insurance Licenses:
Accident & Health, Life, Fixed Annuities
12 States: OH, KY, PA, CO, FL, IA, IL, IN, MD, MI, TX, WI -
Certifications:
AHIP 2024–2026;
Kentucky Notary Public (Commissioned RON) -
Education:
B.A. Philosophy, Gannon University, Cum Laude
Psychology of Human Behavior (C.W.O.), SNHU (4.0 GPA)